Guest Services Representative

SUMMARY: The primary responsibility of this position is to provide guests with a positive initial experience at the Clay Center.  This experience is created by providing guests with accurate event information, assisting them in purchasing/picking up tickets to Clay Center events as well as daily museum admission, assisting with customer service matters that may arise, and performing opening procedures and end of day reporting for the Box Office. This position interacts with a variety of constituents and works with all other staff of the Clay Center to maintain a high level of guest service. Employee may occasionally oversee Box Office operations in the absence of the Guest Services Manager and Assistant Guest Services Manager.  Employee must exercise some independent judgment and initiative.

SALARY: $15.00 per hour

REQUIREMENTS:

• One year or more experience in customer service or marketing.

• Ability to develop a growing knowledge of ticketing software systems. Experience with MS Office.

• Capability of communicating positively with guests to establish their needs efficiently and courteously.

• Skill to handle cash responsibly and accurately.

• Ability to work as a member of a team. Problem-solving ability. Positive attitude a must.

If interested, please submit your resume and fill out the below application and email it to akidder@theclaycenter.org.

Social Media & Visual Identity Manager

SUMMARY: The Social Media & Visual Identity Manager is responsible for developing, implementing, and managing the Clay Center's social media strategy while maintaining and strengthening the organization's visual identity across all platforms. This position creates engaging digital content, oversees the Clay Center's social media presence, manages and mentors social media interns, and ensures all visual and digital communications consistently reflect the Clay Center brand. The Social Media & Visual Identity Manager leads the planning, coordination, and oversight of photography and videography efforts to build and maintain a comprehensive, high-quality catalog of visual assets that support marketing, fundraising, membership, education, performances, exhibitions, and community engagement. This position collaborates with departments across the organization to tell the Clay Center's story through compelling, cohesive, and visually engaging content.

SALARY RANGE: $50,000 - $55,000

REQUIREMENTS:

• Education: Bachelor's Degree (four-year college or technical school) in Marketing, Communications, Graphic Design, Digital Media, Public Relations, or related field.

• Experience: At least 2–4 years of professional experience managing social media, digital marketing, brand management, communications, or related experience. Experience supervising interns or student employees preferred.

• Computer Skills: Proficiency in Microsoft Office (Word, Excel, Outlook, etc.); experience with social media management platforms, analytics tools, Canva and/or Adobe Creative Suite; photography and video editing software preferred.

• Other Requirements: Excellent writing, editing, and verbal communication skills; strong visual design and branding abilities; photography and videography experience preferred; knowledge of current social media trends and best practices; excellent organizational and project management skills; ability to manage multiple deadlines; strong interpersonal skills; ability to work independently and collaboratively; creative problem-solving skills; willingness to work occasional evenings and weekends to support organizational events and social media coverage.

If interested, please submit your resume and fill out the below application and email it to akidder@theclaycenter.org.