Membership FAQ

MEMBERSHIP FAQs

When I buy a membership, when can I begin using it?
If purchased at the ticketing desk, you will receive temporary cards and most of your benefits begin immediately; if purchased online, by phone or through the mail you should receive your cards/benefits within 15 business days of purchase.

How long is my membership active?
Your membership is valid for one year from the month of purchase.  For example, if you join June 15, 2007, your membership expires June 30, 2008.

What constitutes a Family?
The Clay Center considers a family to be two adults and all minor children (under 18) living in the same household, or two grandparents and up to four grandchildren per visit.

Does my membership cover my child care provider?
No.  Your child care provider will need to pay admission or have a separate membership when visiting with member children.

How do I know when my membership expires?
The expiration date of your membership is printed on your card.  You will receive a renewal notice in the mail approximately 45 days prior to the expiration date.

Can member children visit when an adult member is not present?
Yes; children should present their adult's membership card at the ticketing desk.  All children 12 and under must be accompanied by an adult.

Is my membership good at other museums?
All members receive reciprocal privileges through the Association of Science-Technology Centers (ASTC) and Southeastern Reciprocal Membership Program.  At Art Enthusiast and above, members receive additional privileges through the North American Reciprocal Museums.  Free admission may be limited.  Contact other organizations before visiting to verify admission policies and hours of operation.

Association of Science-Technology Centers (ASTC)
Southeastern Reciprocal Membership Program
North American Reciprocal Museums

Can I lend my membership card to a friend?
No. Memberships are nontransferable and are intended for use by the individual listed on the card.

Why do I have to show a photo ID when I use my card?
We request a photo ID to help protect members whose cards have been lost or stolen.

May I use my membership toward a group tour?
No.  Discounted rates are in place for group tours.  Parent chaperones, not included in the group’s reservation, may use their membership when visiting with their child’s organization.